Terms of Product & Delivery


Pricing and Transactions

Except for particular circumstances and mass orders, all product prices are subject to our website publication. All product prices are in Hong Kong dollars and include standard delivery service. Additional charges will be stated during the final checkout process or when the bill is settled. 

Substitution Policy

a. The gift Hong Kong will make the best effort to provide the exact products listed on the website. However, certain items may be subject to seasonal supply or only have limited stock. If the item(s) becomes unavailable after the order is placed, we reserve the right to substitute the item(s) of equal or greater value. 

Discount Terms

a. All online discounts and product promotions cannot be used in conjunction with any other discounts or gift vouchers.

b. Product discounts will be applied during the discount period only. Discounts will not be applied to any order after payment has been taken and customers must apply the discount before finalization of the payment.

c. Discount terms apply in conjunction with any other terms outlined in this agreement or within the terms of each individual discount.

Delivery Conditions

a. Full product price, delivery costs, and total payment required will be displayed before checkout.

b. Orders placed on or before 18:00 each day are entitled to enjoy the next-day/ appointed date delivery service. We accept same-day delivery orders (surcharge applies); customers need to make the order on or before 14:00, and the delivery time will be arranged between 17:00 to 20:00. The availability of Same-day delivery orders is subject to the delivery schedule that day, and we reserve the right to turn down requests. 

c. The Gift Hong Kong will not be held liable for delivery delays or omissions to the following situation, the customer may be required to meet additional charges:

i)  For all hospital delivery orders, we will deliver the products according to the delivery information provided by the customer, such as the patient’s name, and bed number. If the orders are not delivered due to inaccurate delivery information or the recipient’s unavailability, that delivery will be considered unsuccessful.

ii) The recipient is unavailable to accept delivery at the delivery address within the appointed delivery period.

iii) Incorrect shipping address.

iv) Insufficient recipient information to complete the delivery.

v) The contact telephone number of the recipient is incorrect or invalid.

If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, customers will be required to meet all additional re-delivery charges as follow:

Hong Kong, Kowloon, New Territories District – HKD 120

Outlying islands and remote areas – HKD220 ~ HKD 550

*There will be no designated time delivery service in other districts and outlying islands and remote areas.

*If you require a specific time or urgent delivery to the above general areas, please call our customer service team at (852) 2739 8808 to inquire about the relevant charges. 

*Any products including perishable products that are undeliverable due to weather or traffic conditions will be redelivered the next day to the same delivery location with no additional delivery fee.

Oversea Shipping

The Gift Hong Kong provides non-Hong Kong Delivery Services through a third-party service provider. Shipping costs are calculated based on weight and distance traveled. 

Current Service Provider: Hong Kong Post Office (EMS).

Upon quotation confirmation, indicate your acknowledgment of the shipping is provided by a third-party delivery service. The Gift Hong Kong shall not be responsible or liable for any damage incurred in the delivery, delivery delay, or unsuccessful delivery. 

*The Gift Hong Kong reserves the right to change the delivery arrangement without prior notice. In addition, the right to make the final decision.

Return and Refunds

If you have any queries or concerns with the products you have sent or received, please contact our customer service team at (852) 2739 8808 or email cs@thegift.com.hk.

a. In the event that your products or its contents arrive damaged or faulty, we will be happy to provide assistance, we will require photos so that we can better understand the extent of the damage or issues with the products.

b. We will not be able to replace, exchange or issue a refund for any products that have been delivered for more than 7 days. 

c. Please note that refunds will be credited back to the original credit card, Paypal account, or payment method used. 


Please get in touch with our customer service team at (852) 2739 8808 if you wish to cancel an order. Please note products that contain any fruits and other perishable items; you must do so 48 hours before the scheduled delivery time. 


You will be charged HKD200 for the administrative fee if you request to cancel an order expected to be delivered in less than 24 hours. 


*Orders cannot be canceled once packaged and are with our delivery team. 


Order Amendments

We are happy to help you to change your recipient address, gift message, delivery date, or the item(s) in your orders 24 hours before the appointed delivery date. We recommend that you call our customer service team to request these changes at (852) 2739 8808. 

*We are unable to alter your order if it is in the process of being prepared, already packaged, or with our delivery team. 

*Customer will be responsible for any additional fees and charges incurred upon the alternation. If, however, the value of the replacement items is lower than the value of the original items, the difference will not be refunded. 

*The Gift Hong Kong reserves the right to refuse order adjustment or amendments.