THE GIFT HONG KONG Privacy Policy

This Privacy Policy applies to all users of the website (www.thegift.com.hk) operated by THE GIFT (HONG KONG) LIMITED (「THE GIFT (HONG KONG) LIMITED 禮譽 (香港) 有限公司」, the 「Company」, 「we」, 「us」 or 「our」).

We respect your privacy and are committed to keeping your personal data confidential. This Privacy Policy applies to all products and services we provide and explains how we may collect, use and disclose your personal data. This Privacy Policy is governed by the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the 「Ordinance」) and is intended to comply with its requirements.

A.1   Personal Data Collection Statement

A.1.1 The Company respects your privacy and has taken appropriate measures to ensure that we do not collect any personal data from you that is not necessary for providing services to you and protecting your account with the Company.

A.1.2 When you use our website, we may ask you to provide personal data. The data we may request (「Personal Data」) includes, without limitation, your title, name, gender, telephone number, email address, delivery address and payment account details.

A.1.3 Please note that certain Personal Data must be provided (this will be indicated when the data is collected). If you do not provide any Personal Data marked as required, we may be unable to provide our products or services.

A.2   Use and Disclosure of Personal Data

A.2.1 If you provide any Personal Data to us, you will be deemed to have authorised the Company to collect, retain and use your Personal Data for the following purposes:

a.     to provide customer service to you, including without limitation processing and carrying out sales, orders, refunds/exchanges and delivery for products offered in our stores or through our website, preparing shopping lists for you, providing more personalised services when you use our website, and responding to your enquiries, comments or claims;

b.     to provide you with our marketing materials (including without limitation updates about our website);

c.     to conduct surveys or statistical analysis to improve the Company’s products and services and for marketing and promotional purposes;

d.     to make disclosures required for any of the above purposes, as required by law, or arising from any comments or claims you make.

A.2.2 Where necessary, we may disclose and transfer (whether in Hong Kong or overseas) your Personal Data to the Company’s professional advisers, licensees, law enforcement agencies, insurers, government and regulatory bodies and other organisations for the purposes set out in paragraph A.2.1(d) above.

A.2.3 The Company may use your name, telephone number, delivery address and email address (「Marketing Personal Data」) to provide you with marketing information relating to the following goods and services (「Marketing Information」), including retail goods, food hampers, flower baskets, and home fruit or flower services.

A.2.4 We may share certain aggregated data with third parties for various purposes (including marketing and promotion). Such data will not identify you personally, and may be used to better understand your needs and improve the Company’s products and services.

A.2.5 Any Personal Data you provide will be retained by the Company and may, for the purposes described in paragraph A.2.1 above, be accessed by the Company’s employees, third-party service providers engaged by us, and the third parties described in paragraph A.2.2 above.

B.     Confidentiality

B.1 Personal Data held by the Company about its online customers and website visitors will be treated as confidential in accordance with this Privacy Policy.

B.2 Any questions, comments, suggestions or information (other than Personal Data) transmitted or posted by internet visitors on the Company’s website or any part of it are treated as voluntarily provided to the Company on a non-confidential and non-proprietary basis. The Company reserves the right freely to use, reproduce, disclose, transmit, publish, broadcast and/or post such information elsewhere, including providing it to any affiliates for product and service development, manufacturing and promotion and to meet customer needs.

C. Security of Personal Data

C.1 The Company uses all reasonable efforts to ensure that all Personal Data it holds is stored in a securely protected place and may be accessed only by authorised Company personnel or third-party service providers.

C.2 Please note that no system can be completely immune from intrusion, and it is not possible to guarantee that any data provided over the internet is completely secure. Accordingly, the Company cannot guarantee the security of data you transmit to us or receive from us over the internet.

D. Website Links

This website may contain hyperlinks to other websites operated by third parties. The Company has no control over the content of those websites or how they handle your personal data. You should review the privacy policies of those third-party websites to understand how they use your personal data.

E. Information Collected When You Use This Website

The Company may use cookies on this website in order to:

* strengthen security measures;

* allow online customers to continue browsing pages;

* provide personalised pages according to individual customer needs;

* build profiles of online customers or visitors.

F. Access to and Correction of Personal Data

F.1 Under the Ordinance, you have the right to request access to and correction of Personal Data about you held by the Company.

F.2 If you have any questions about this Privacy Policy, or wish to access or correct your Personal Data, please send your request in writing to the following address:

Personal Data Officer

THE GIFT (HONG KONG) LIMITED
Flat D1-D2 13/F Hoi Bun Industrial Building,
6 Wing Yip Street, Kwun Tong,
Kowloon, Hong Kong
Email: info@thegift.com.hk
Tel: (852) 2739 8808
WhatsApp: (852) 5920 1618

F.3 Under the Ordinance, the Company reserves the right to charge a reasonable fee for processing any request for access to or correction of Personal Data.

G. Changes

The Company may amend or update this Privacy Policy from time to time. All Personal Data collected by the Company will be governed by the latest version of this Privacy Policy.